FAQs
At ThermaCove, we provide a safe, convenient, and fully encrypted checkout process. All transactions on our store are processed in British Pounds (GBP £) and are powered exclusively by Shopify Payments.
Accepted Payment Methods
Through Shopify Payments, we accept the following major payment options:
* Credit Cards: Visa, Mastercard, American Express, Maestro.
* Debit Cards: Visa Debit, Mastercard Debit.
* Express Checkouts: Apple Pay, Google Pay, Shop Pay.
Currency & Taxes
* All prices listed on thermacove.shop are displayed in British Pounds (GBP £).
* Applicable UK taxes (VAT) are included in the listed product price.
* There are zero hidden transaction fees, international currency fees, or processing surcharges added to your final bill.
Secure Transactions & Encryption
Your security is our highest priority:
1. All checkout pages are protected by 256-bit SSL encryption.
2. Payment details are processed directly through PCI-DSS Level 1 compliant gateways provided by Shopify Payments.
3. ThermaCove does not store, process, or have access to your full credit/debit card numbers or security credentials.
Order Verification & Payment Authorization
* Full payment is authorized and charged at the time you place your order.
* Orders will only be processed and dispatched once payment authorization has successfully cleared.
* In the event of an unverified address or suspected payment anomaly, our team may reach out to verify order details before shipping.
Contact Information
For questions regarding billing, invoices, or payment troubleshooting, please contact:
* Brand Name: ThermaCove
* Email: Support@thermacove.shop
* Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
