shipping
At ThermaCove, we strive to provide a seamless and transparent delivery experience for all our customers across the United Kingdom. Please read our shipping terms below to understand how your sauna order is processed, dispatched, and delivered.
Coverage & Destination
* Target Region: We ship exclusively to United kingdom addresses.
* We currently do not offer delivery to Northern Ireland, the Scottish Highlands, Isle of Man, Channel Islands, or international addresses outside the UK.
Shipping Costs
* Standard Delivery Fee: FREE on all orders across the UK Kingdom.
* There are no hidden handling charges, taxes, or surprise fees added at checkout.
Order Processing & Delivery Times
All delivery estimates are calculated using business days (Monday to Friday, excluding UK public holidays).
* Handling / Processing Time: 1 – 2 business days (Monday to Friday). Orders placed on weekends or bank holidays will begin processing on the next business day.
* Transit Time: 3 – 5 business days (Monday to Friday).
* Total Estimated Delivery Time: 4 – 7 business days.
Freight & Kerbside Delivery Notice
Due to the substantial weight, bulk, and dimensions of our sauna cabins, all deliveries are dispatched via specialized freight carriers and are strictly performed as Kerbside Delivery.
1. Delivery Point: The freight driver will deliver the palletized, flat-packed shipment to the nearest accessible paved point to your property (e.g., driveway, kerbside, or accessible garage entrance).
2. Offloading: The driver is equipped to offload the pallet from the truck. However, drivers are legally restricted from moving shipment items inside your home, back garden, or outdoor assembly space.
3. Customer Requirement: We strongly advise having at least two capable adults present on the scheduled delivery day to inspect and move the flat-pack components from the kerbside to your desired assembly area.
Order Tracking
Once your order is processed and collected by our freight partner, you will receive a Shipping Confirmation Email containing a tracking link and freight carrier details. You will be able to track the step-by-step progress of your shipment online.
Delivery Inspections & Damages
We urge you to carefully inspect the external packaging and crate upon arrival before signing the carrier’s proof of delivery.
* If you observe visible box damage, tears, or structural breakdown, please ask the driver to record "Damaged upon arrival" on the delivery receipt, or refuse the shipment.
* Please report any shipping-related damages to us within 48 hours at Support@thermacove.shop with photos of the damaged packaging and components so we can dispatch replacement parts immediately.
Order Cancellation Before Dispatch
If you wish to cancel an order, please contact us immediately at Support@thermacove.shop. If your order has not yet been processed or handed over to our freight carrier, we will cancel it and issue a full refund immediately. If the item has already shipped, our standard 30-Day Return Policy will apply.
